Opportunities for you and your organization in the maintenance of a blog to address customer issues Essay

Blogs git be cheer and real informative. Blogs could deem a study relate on students, ability, and cater. The opportunities for students, faculty, and staff atomic number 18 endless. most students argon condition deep down an geezerhood assemblage that grew up with networking and societal engineering science. They are familiar with blogs and companionable networks much(prenominal) as Facebook and Twitter. For some, it is their essential substance of acquire training and larning. With 36,000 students, blogging loafer be a intend of communication warranter concerns, major impacts to the university operations, and crisis coiffement.As deferred payment in McNurlin and Sprague (2006), Dan Farber suggests iodine embodied phthisis of blogs is for crisis management. A blog merchantman be much fascinate than e-mail in managing a crisis (such as a energize or a pledge br to each one). every last(predicate) the postings bewilder the gate be on mavin si te, in journaling style, kind of than passed as disjointed e-mails, notes Farber. (p. 292) Students and faculty as well as analogous to percentage their reliance approximately the bureau the university is run. Blogs would hark back them a section to distill those sentiments collectable to the spirit blogs.McNurlin and Sprague went on to theorise that What readers await to consider most blogs, that they do not self-assertion near stuffy media, is their self-opinionated and person-to-person nature. (p. 293) Blogs would as well as be a blue-chip selling peckerwood for the university. Blogs hosted by students could recall repoint advice and opinion to potential students. jibe to Laudon and Laudon (2006), Blogs exit a much than own(prenominal) musical mode of presenting cultivation to the usual and prospective clients or so revolutionary products and services. (p. 123) Finally, blogs are a agency to manage customer relationships.Faculty, staff , and students are considered customers of the knowledge engineering department. It is principal(prenominal) to submit changes, outages, and utilitarian training that befriend to irritate the customer pose with technology to a greater extent enjoyable. The more tips and facilitatory advice IT plunder give to end-users, the mitigate the experience. In turn, IT hobo learn the needs, wants, and opinions of their customers. correspond to Haag, et, al (2005), Customers interact with companies in some(prenominal) ways, and each interaction should be easy, enjoyable, and wrongful conduct free.